An examination of the congruence and incongruence between customer perceived and employee actual emotional labor

Publication Type:
journal articles

Publication Year:
2019

Publication Bibliography:

Liu, X., Wang, J. & Zhao, C. (2019). An examination of the congruence and incongruence between customer perceived and employee actual emotional labor. Psychology & Marketing, 36(9), 863-874

Publication Reference Link:

Break down of publication data into fields

Publication Title:
An examination of the congruence and incongruence between customer perceived and employee actual emotional labor

Author Name:
Liu, X., Wang J., & Zhao, C.

Co-Author Name(s):

Conference Title:

Report Title:

Title of Paper:

Chapter Title:

Title of Journal:
Psychology & Marketing

Title of Book:

Conference Name:

City and Province/State/Country:

Editor's Name (if different from Author's Name):

Volume and Issue:

ISBN/Catalogue No:

Publisher:

City:

Page Number(s):

Publication Type:

Publication Category: