Listen up! Skills that call centre employees need to be successful


Publication Type:
journal articles

Publication Year:
2009

Publication Bibliography:

Shantz, A. D. & Institute for Customer Service. (2009) . Listen up! Skills that call centre employees need to be successful, Journal of Call Centre Management.

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Break down of publication data into fields

Publication Title:
Listen up! Skills that call centre employees need to be successful

Author Name:
Shantz, A. D.

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Institute for Customer Service
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d

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Title of Paper:
Listen up! Skills that call centre employees need to be successful

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Journal of Call Centre Management

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