Publication Type:
journal articles
Publication Year:
2009
Publication Bibliography:
Shantz, A. D. & Institute for Customer Service. (2009) . Listen up! Skills that call centre employees need to be successful, Journal of Call Centre Management.
Publication Reference Link:
Break down of publication data into fields
Publication Title:
Listen up! Skills that call centre employees need to be successful
Author Name:
Shantz, A. D.
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Institute for Customer Service
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Title of Paper:
Listen up! Skills that call centre employees need to be successful
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Journal of Call Centre Management
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